Patient Resources › Frequently Asked Questions
Are my medical records confidential?Medical records are confidential and will not be released to insurance companies, attorneys, other physicians or institutions without your written permission.
Do I need to make an appointment?For the convenience of our patients, we work by an appointment schedule. You are encouraged to call for an appointment in advance for routine checkups. For urgent problems, same day appointments are usually available, but we recommend that you call as early as possible in the day. Walk-ins are also seen on a work-in basis.
Do you accept Medicare, MSCAN, Medicaid, CHIP, & Tricare?Yes, we accept assignment of fees for Medicare, Medicaid, CHIP, and Tricare. After receiving payments, you will be expected to pay any deductible or co-payment balance at the time of service.
Do you accept private insurance?Yes, even though your insurance policy may cover a portion or all of your medical expenses, our policy is to expect payment from you in full the day of your visit unless prior arrangements have been made. We can assist you in filing your claim with your insurance company, but the Health Center cannot actually charge the company. This is because your insurance policy is a contract between you and your insurance company. Any insurance payments made directly to the Health Center will be credited to your account and will be reflected on your next regular monthly statement.
How much does an office visit cost?We base our fees on the amount of time spent with you and degree of medical difficulty your particular care involves. Any lab tests ordered by your doctor will be and additional charge. Our fee structure is consistent with those in other medical offices. Payment is requested for office services at the time they are rendered. This keeps our cost down and our fees low.